Application Form

Tripcart is used by tour operators to build their own tour booking websites and manage customer bookings. A travel operator writes: “Your system is broken. I can’t confirm any bookings. This is ridiculous.” Imagine you’re a Customer Support Representative at Tripcart. Write your reply to this customer message.

Why did you write it that way? Explain what tone or message you were trying to communicate, and what actions you chose to include or avoid.